Politique de remboursement

RETURN POLICY

Bikes must be returned in new condition. A 15% restocking fee may be taken for damages from shipping or improper return packaging. Shipping your item back with shippers insurance is a great option to avoid losing out if it's damaged on the way back to us. We will accept returns for refund or exchange within 30 days of the original purchase date. We only accept returns for bikes purchased direct at airbornebicycles.com. We cannot accept returns for Airborne Bicycles purchased elsewhere. Return shipping costs are non-refundable.

RETURN AUTHORIZATION

For all returns or exchanges, you must contact us first for a Return Authorization Number. Please email us at support@airbornebicycles.com or call 1-800-332-9237. Include your order number in the email or have it ready if you call. Note that Airborne will not accept any return without prior authorization. Sorry, no exceptions (we don’t like surprises).

REFUNDS/EXCHANGES

Refunds or exchanges will be made after your Airborne Bicycle is received and inspected. Approved returns will be refunded to the original method of payment used for purchase; credit card or PayPal. Please allow two (2) business days from when your bike is received by Airborne for your refund or exchange to be processed.

SHIPPING INFO

Ship returns to:
Airborne Bicycles
217-A South Pioneer Boulevard
Springboro, Ohio 45066

Please write your Return Authorization Number (i.e. "Attn: RA#______") on the outside of the box or on the label. We highly recommend that you choose a trackable shipping service for your return. Return shipping costs are non-refundable.